Terms of service

OVERVIEW

Welcome to HEWA MILANO! Throughout the site, the terms “we”, “us” and “our” refer to HEWA MILANO. HEWA MILANO operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a proper shopping experience (the "Services"). HEWA MILANO is powered by Shopify, which allows us to provide the Services to you.

The following terms and conditions, together with any policies contained herein ("Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices owned, purchased, or managed by you.

To use the Services, including accessing the online stores or purchasing products, you may be required to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS

We have made every effort to display as accurately as possible the colors and appearance of our products. However, the display may vary depending on the device and settings you use. We cannot guarantee that the quality of any products or services purchased will meet your expectations or be identical to the descriptions in the online store. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. HEWA MILANO reserves the right to accept or refuse your order for any reason. Your order is not confirmed until HEWA MILANO confirms acceptance. We must receive and process payment before accepting an order. Please check your order carefully before submission; we may not be able to accommodate cancellation requests once an order is accepted. Purchases are subject to returns or exchanges only in accordance with our Refund Policy [LINK]. You warrant that purchases are for personal or family use only and not for resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts, and offers are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, published prices do not include taxes, customs duties, or shipping and handling fees. You agree to provide current and complete purchase and account information for all transactions. You agree to promptly update your account, including email address and credit card details, so that we can complete your transactions and contact you as needed.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for delays in shipping and delivery. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, brand names, text, images, and graphics, are the property of HEWA MILANO, its affiliates, or licensors and are protected by intellectual property laws. These Terms permit you to use the Services for personal, non-commercial use only. Any unauthorized use may result in a violation of intellectual property laws.

SECTION 7 - THIRD-PARTY TOOLS AND LINKS

We may provide access to optional third-party tools which we neither monitor nor control. You acknowledge that we provide access to such tools ”as is” and ”as available” without any warranties. We are also not responsible for materials or websites provided by third parties linked through our Services.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

HEWA MILANO is powered by Shopify. However, sales and purchases are made directly with HEWA MILANO. You understand and agree that Shopify is not responsible for any aspect of the sales between you and HEWA MILANO, including any injuries, damages, or losses. You expressly release Shopify from all claims and liabilities arising from your transactions with HEWA MILANO.

SECTION 9 - PRIVACY POLICY

All personal data collected is subject to our Privacy Policy [LINK]. By using the Services, you acknowledge that you have read our policy and, where applicable, Shopify’s Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international or local regulations; (c) to infringe upon our intellectual property rights; (d) to harass, abuse, or defame others; (e) to upload viruses or malicious code; (f) to collect or track the personal information of others; or (g) to interfere with the security features of the Service.

SECTION 12 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HEWA MILANO, OUR DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICE.

SECTION 13 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where HEWA MILANO is located.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@hewamilano.com.